Shipping + Delivery

  • Yes — we ship across the USA! Get ‘a RICH dose of cookieJOI’ delivered right to your door.

  • RICH Cookie Bites ships via UPS Ground or USPS Ground/Priority Mail. Orders are processed and shipped Wednesday through Saturday (excluding holidays) after your order is placed. Please note: this schedule does not apply to preorders.

    Delivery typically takes 3–6 business days with UPS or USPS, depending on your location.

  • When your order ships, you’ll receive your order number along with a tracking link so you can follow your cookies right to your doorstep.

    If there is no movement on your tracking information after 72 business hours, please reach out to us and we’ll be happy to investigate further.

    Note: Orders are processed and shipped Wednesday - Saturday after your order is received.

  • Once your order ships, you’ll receive an email from [help@richcookiebites.com] with your tracking information.

    Orders are processed Wednesday - Saturday, excluding weekends and holidays.

  • Lost Packages

    Please note that we are not responsible for lost or stolen items once your order has shipped. If your order does not arrive as indicated in the tracking details, you must file a claim with the carrier and notify RICH Cookie Bites. Once a claim is filed and a claim number is obtained, RICH Cookie Bites will work with you toward resolution based on the carrier’s findings.

    RICH Cookie Bites will not replace items in a package that is marked as delivered by the carrier but is subsequently lost or stolen. We do not offer refunds on packages lost by the carrier, nor can we refund shipping costs once a package has been sent.

    ---

    Damaged Packages

    We understand the disappointment of receiving a damaged package. If this occurs, please contact our customer support team at junkie@richcookiebites.com as soon as possible.

    If an item arrives damaged, please contact us to initiate an exchange.

  • Please note that we do not currently offer free shipping. Each order is carefully packed and shipped with love to ensure your cookies arrive fresh!

  • Sorry, #RICHCOOKIEJUNKIES! At this time, we don’t offer worldwide shipping—we currently ship within the USA only.

  • Expedited shipping may be requested, and if we’re able to meet the requested timelines, we’d be happy to ship your package quickly. Please note: there is an additional charge for expedited shipping, and you will be invoiced for the remaining shipping balance. Orders will not ship until the invoice is paid in full.

  • We are sorry to hear that you have not received your order yet. There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you haven't received the item in 3 business days please file a claim with UPS here / USPS here.

    Note: RICH Cookie Bites will not replace items in a package that is marked as delivered by the carrier but is subsequently lost or stolen. We do not offer refunds on packages lost by the carrier, nor can we refund shipping costs once a package has been sent.

  • We currently do not offer regular order pick-ups. However, from time to time, we may host events that allow local pick-up. Be sure to check our Events Page and Instagram for the latest updates!

  • Yes, we ship to P.O. Boxes.

  • We kindly ask that you verify your shipping address before completing your order at checkout. Please note that we are unable to make address updates once your order has been received and processed in our system.

    Thank you for understanding!

Returns + Refunds

  • All sales are final.

    If you experience an issue with your order, please reach out to us at help@richcookiebites.com and include your order number in the subject line. We’ll be happy to assist you.

  • All sales are final.

    If you experience an issue with your order, please reach out to us at help@richcookiebites.com and include your order number in the subject line. We’ll be happy to assist you.

    In the event a refund is issued, please allow 5–7 business days for your credit card refund to be processed.

  • We kindly ask that you review your order carefully before checkout, as all sales are final.

  • Please note that we reserve the right to combine multiple orders placed within a 1–2 business day timeframe to ensure business and shipping efficiency. By placing multiple orders within this period, you agree to this policy and acknowledge that refunds will not be issued for combined shipments.

    Kindly keep in mind that packages containing additional items may weigh more and therefore incur higher shipping costs.

    Thank you for your understanding and continued support!

Products + Restocks + Launches

  • Join Us for Our Weekly Cookie Drops!

    We handpick a curated selection of our favorite flavors and restock them online at richcookiebites.com every Sunday at 2 PM CST. Cookies are baked 2–3 days a week, and our menu rotates weekly, so there’s always something new to try!

    Be sure to follow us on Instagram and TikTok for the latest updates and sneak peeks.

  • Keep your cookies at their best! Check out our Cookie Care Guide for storage tips, reheating hacks, and more!

  • At this time, we are accepting orders weekly through our online cookie drops and restocks.

    Drop & Restock Time: Sundays at 2 PM CST

    Order Window: Orders can be placed for 24 hours or until we’re sold out

    Shipping: Cookies are baked fresh and shipped Wednesday through Saturday

    Get ready to grab your favorites before they’re gone!

  • Our cookie drops, restocks, and collections are launched during CST [Central Time]. Please ensure that you have checked your local time listings to understand what this time means for you.

  • RICH Cookie Bites is housed in Chicago, Illinois. All product launches are in Central Standard Time [CST] and we encourage you to convert this to your current location and time zone to shop the new drops, restocks, and more. If we are running late, please be patient and continue to refresh the page. We kindly ask you to refrain from sending emails, DMs or comments regarding a late launch - our team is aware and we are working to get the menu uploaded for you. If there are ever any major changes made to our launch day, we will notify everyone ahead of time. All items will show sold out until the launch has begun.

  • All of the items will show sold out prior to the new drops or restocks. If you are on the website before the collection launches, you will not be able to checkout as this allows all #RICHCOOKIEJUNKIES to be able to purchase at the same time. 

  • If an item is listed as sold out - we highly encourage you to sign up to be notified when the item is restocked [this is required for each individual item].

  • Our menu is updated weekly! Sometimes we restock fan-favorite cookie flavors, and other times they head into our RICH Cookie Vault until they’re ready to make a comeback.

    For a full look at every cookie flavor we’ve baked to date, check out our RICH Cookie Vault — a sweet archive of all things delicious!

  • Unfortunately, we do not offer gluten-free or vegan options at this time.

  • Kindly refer to your confirmation email - if the email does not say ‘pre-order’ your order will be shipped as normal.

  • We currently release/restock items in limited quantities and flavors. To stay tuned for restocks and new drops, please add your email to the waitlist on each item page by clicking submit under ‘GET NOTIFIED BY EMAIL WHEN THIS PRODUCT IS IN STOCK.’

  • If you received a back-in-stock notification but the item shows sold out now, it means another #RICHCOOKIEJUNKIE was able to make their purchase quicker than you! Sometimes, we may increase quantities for certain items during our ‘open orders’ so we highly recommend staying on the notification list in case the product is restocked again. 

  • At this time, we do not offer pre-order for items that are not marked as pre-order. Please add your email to the notification list by entering the requested info and clicking ‘submit’ on the product page that you are interested in. 

  • Our email notification list allow for your to be informed when an item is back in stock. Please note that items may sellout during the checkout process.

Social Media

  • You can find us on Instagram @richcookiebites.

  • You can find us on TikTok @richcookiebites.

  • Our social media team is dedicated solely to engage with our audience. For inquiries regarding your order, including, please reach out to our customer service team via email help@richcookiebites.com. Please include your inquiry reason and order number in the email subject. 

    Please note that our customer service team receives a high volume of emails each day. We kindly ask for your patience and allow 24 to 48 business hours for a response, excluding weekends and holidays.

  • At this time, we are not seeking brand ambassadors or cookie reviews for RICH Cookie Bites marketing. We encourage you to stay tuned to our social media channels for any updates regarding this in the future.

  • Please stay tuned to our social media IG / TikTok and Events Page for updates as they become available!

RICH Cookie Bites Press

  • For any collaborations or press inquiries, please contact us at press@richcookiebites.com.

  • At this time, we are not seeking brand ambassadors. We encourage you to stay tuned to our social media channels for any updates regarding this in the future.

  • We kindly ask that you complete our Vendor Inquiry Form for any upcoming events. Once submitted, our team will review the information provided and get in touch with you soon.

    Thank you for your interest in collaborating with us!

  • Unfortunately, we don’t offer cookie samples—but we promise every bite is worth the full order!

  • Thank you for considering RICH Cookie Bites for your event. At this time, we are unable to accommodate sponsorship opportunities or gifting. 

RICH Cookie Bites Bakery

  • We are based in Chicago, IL.

  • We currently do not have a storefront, but we’d love for you to stay connected! 💛
    Join our #RICHCOOKIEBITES newsletter to stay in the mix, and be sure to follow us on Instagram and TikTok for the latest cookie drops, restocks, and updates. 🍪✨

Buy Online, Pick Up At Event

  • Place your order online and select the ‘SPECIFIC EVENT’ option at checkout.

    On event day, please pick up your order during the scheduled pickup times — this information can be found in your order confirmation. Be sure to bring your photo ID and order confirmation to receive your goodies.

    Please note: Orders that are not picked up will be donated, as all sales are final.

  • Be sure to bring your photo ID and order confirmation to receive your goodies.

    Please note: Orders that are not picked up will be donated, as all sales are final.

  • Yes! Please make sure they have the confirmation email for the order.

  • Each event layout is different. Please look for our booth on the vendor map or ask event staff for directions.

  • We kindly ask that you notify us immediately at help@richcookiebites.com to arrange for your order to be shipped.

    Please note that orders not picked up at your selected SPECIFIC EVENT will be donated, as all sales are final.

  • Order pick-up hours and dates will vary per event. Please refer to your order confirmation for specific details.

  • Order pick-up hours and dates will vary per event. Please refer to your order confirmation for specific details.

  • Unfortunately, once your order is placed for pick up, it can’t be switched to shipping. If needed, we can cancel your order and place a new order with the correct delivery option. 

    If you need to cancel an order, please contact help@richcookiebites.com for assistance. 

  • Most items are eligible, but some may be marked as "Event Exclusive Only" which means you have to attend the event to purchase. Limited quantities availble and are first come first serve.

    Please note that event-exclusive items are available in limited quantities and are offered on a first-come, first-served basis.

FAQs

  • Do you have gift cards?

    Yes, gift cards are available for purchase.

  • Do you take event orders?

    For inquiries, please contact us.